Cancellation & Refund Policy

 Flight cancellations

In order to cancel a flight that you’ve already booked with Sachairi Global, contact our customer service department at +1 833 293 0933

Here are some notes to keep in mind when changing or canceling an flight:

  • Generally, you can cancel a flight booked through Sachairi Global within 24 hours for a full refund. 
  • Generally, changing a flight will result in you being charged fees by the airline. There may also be other rules or restrictions, such as having to book the new flight with the same primary passenger on the same airline, and paying the difference in ticket costs, if the new ticket is more expensive than the old one. 
  • Certain flights aren’t subject to refunds. Read the rules and restrictions as part of your itinerary to find out if yours is or not. 
  • Even if a flight isn’t subject to a refund, you may be able to cancel it and still receive credit for a future flight from the airline. The earlier you act, the greater the chance that this might happen for you. 
  • There are certain smaller airlines that you will need to contact directly if you wish to cancel flights.

Hotel cancellations 

You may also want to contact its customer service department at +1 833 293 0933 or contact the hotel directly. If you need more information, here some tips on cancelling or changing a hotel booking:

  • In most cases, whether or not you can get a refund for a cancelled hotel room depends on the rules and restrictions of the hotel, both in general and in relation to your specific room or type of room. These can be found at the bottom of your itinerary. 
  • “Unpublished Rate” hotel rooms can never be changed or cancelled. 
  • Though Sachairi Global will not charge you any money for changing or cancelling a hotel room, the hotel itself may do so, in accordance with its own rules and restrictions. For example, many hotels charge a fee for changing or cancelling your booking within 48 hours of check-in. Acting early can help you avoid these kinds of “gotcha” fees. 
  • While most things about a hotel room can be changed free of charge, certain changes, including to the room type, number of guests, and check-in or check-out dates may result in the hotel charging you change fees. 
  • If changes are not available for a hotel room, you must cancel your booking and re-book it.

Rental car cancellations

You may also want to contact Sachairi Global customer service department at- +1 833 293 0933 or contact the rental car company directly. When cancelling a rental car reservation, keep in mind:

  • Most rental car reservations can be cancelled at any time without any sort of penalty. 
  • You cannot change a rental car reservation after you book it, but you can cancel it and book a new reservation.

Cancelling your vacation

In order to cancel an entire vacation package, you will need to contact the customer service department directly at +1 833 293 0933 For cancelling or changing individual parts of your vacation, see the sections above.

If you’re cancelling a package, keep these tips in mind:

  • Though Sachairi Global won’t charge you money to cancel a hotel, rental car, or activity as part of a vacation package, the companies that provide these services may charge you fees to change or cancel them, as per their rules and restrictions (which you can read in your itinerary). These fees are applied on a per-item basis, rather than on the whole general itinerary, so keep that in mind. 
  • Though you won’t be charged any money to change or cancel a flight as part of a vacation package, the airline may charge you a fee to change it. This may apply if you use airline credit received from cancelling a non-refundable flight to book a new flight for the same primary passenger on the same airline (though you can change the dates, times, and departure/arrival locations).
  •  

REFUND POLICY

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.


If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 15 to 45 days to process the refund (if due).

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by  credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 45 days to process refunds.

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.

Any service booked in advance and cancelled as per booking policy, refund will be done in the same mode of payment or by check after deducting cancellation charges and actual bank charges if any for refund. ( to customer bank account if paid by bank transfer, net banking mode / credit /debit card – reversal to their respective credit card account will be done. This process will take 15 to 45 days to reflect in their account.

Clients have option to keep their refund money in our account and collect credit certificate and utilise the same with 24 months.

CONDITIONS OF TRAVEL

  • The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before tour ending. It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of the company at the appointed place, date and time.
  • In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.
  • If a client avails pre – tour services or part thereof, or the air tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre – tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
  • The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.
  • The immunities provided under this contract shall be available to THE COMPANY’s employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by the company.
  • Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.
  •  special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.
  • If no suit/action is brought against THE COMPANY within 7 days of the last day of the tour, THE COMPANY shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.
  • In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.